“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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I just got a Marin bike from Bicycle Express. I was looking for a particular bike which was not available anywhere nearby. They were the only place who offered to call me back once it's in stock. Guess what! I did get a callback from them once the bike was in stock.
Once I reached there I noticed they were following all the COVID related protocols and limited entry to only two people at a time. The bike was ready for me, though I was in a rush they still insisted I take a test ride so they can make any adjustments I wanted. I felt there was some unusual noise. When I mentioned it to them they spent enough time between fixing and testing until first they and then I was satisfied even though it was a really busy hour for them with many people waiting to be serviced. The staff is super friendly, patient and had a smile on their face all along.
Event though I am about 15 miles away, they will be my preferred go to bike shop in the valley for any of my bike related needs.
10/01/2020Cool place. They are nice and will let you test ride their bikes. When they let me do so, they actually take the time to make adjustments so when I ride it, it was much more comfortable and fitting such that I actually want to buy it. I didn't though because wasn't sure but I've been thinking about the place since.
1/25/2020I went here 3pm on March 2 2021
I only needed a few items done to the bike.
Seat post, a new seat and a clamp for the post
Also 2 new tire tubes. Upon checking it in I was told an hour and a half so I decided to walk around downtown.
When returning to the shop to pick my bike and this is at 4:30 pm I see clear as day they haven't even started.
I went to the front door to ask and was told it was next.
So I decided to give them one last shot. I decided to wait at the store this time but while I was waiting another customer came in with a flat tire and that customers bike went on the rack before mine. Mind you my bike is right next the the rack for the bike. I am pretty sure that there work is good but very unorganized shop. Only do business here if you can leave your bike til the next day.
Wasted 2 hours of my day and nothing was done to the bike.
3/03/2021 -
I've been coming to this shop off and on for a very long time. Whenever I need parts or wheels built or trued. This team has always been helpful and built my wheelset super fast. Thank you
6/23/2020